After successful payment verification, your order will be processed and prepared for shipment within 1–3 business days. Business days exclude weekends and official statutory public holidays.
Once your package is dispatched, the standard delivery timeframe is 7–12 business days. For all international orders, customs clearance procedures may cause unexpected delivery delays, which are beyond our operational control.
Additional surcharges may apply for overweight, oversized or special-sized goods. All extra fees will be clearly displayed on the checkout page prior to payment confirmation. For cross-border shipments, all import duties, customs taxes and local clearance fees are the sole responsibility of the recipient.
To ensure efficient delivery and sufficient stock supply, we will fulfill orders via our cooperative warehouses located in Mainland China, Hong Kong, the United States and other regional warehouses based on real-time inventory status and delivery destinations. Warehouse dispatch locations will not affect product quality, commodity pricing, nor your legitimate after-sales rights under the petrelsora brand.
After your parcel leaves the fulfillment warehouse, a unique tracking number will be sent to your registered email address instantly. You can query real-time delivery status online via the tracking number. All dispatched orders support full tracking inquiry.
If your shipment is stuck in transit, delayed, lost or marked as undeliverable: First, check the latest logistics tracking updates of your package. If the delivery issue remains unresolved, contact our customer support team via email, providing your order number and tracking ID. Our team will collaborate with logistics providers to investigate the issue, and offer targeted solutions including re-delivery or partial/full refund after case-by-case assessment.
We are not liable for delivery delays, losses or failures caused by incorrect or incomplete shipping information provided by customers during checkout.
Operating Company: Zhaoqing Kouqi Trading Co., Ltd.
Company Address: Unit B032, 5th Floor, Nos. 36 & 38, Shichang West Street, Duanzhou District, Zhaoqing City (Residential-to-Commercial Conversion)
Support Email: service@petrelsora.com
Contact Phone: 16710214645
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM
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